Our goal is to satisfy every customer request. If you're not completely satisfied with your purchase, you have 30 days from the date of delivery to return it. contact us at support@ayvyx.com to recieve your return shipping label. Items must be in original condition with no scratches or damage, returned in the original packaging, and include proof of purchase. Once we receive your return, we'll process your refund within 5-7 business days. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. All items must be unused and in resalable condition to qualify for a full refund.